8 berichten aan het bekijken - 1 tot 8 (van in totaal 8)
  • Q:
    Bijdrager
    Fermon

    Macbookpro veel kernel panic en spinning ball

    Hoi allen

    Mijn MBpro 2013 heeft veel problemen. Veel herstarts en balletje dat ronddraaid.
    Ik vermoed dat het probleem ergens in het systeem zit want ik kan bijv. geen programma’s toevoegen in de beveiliging en privacy > schijftoegang en ook een andere opstartschijf kan ik niet selecteren.
    Graag zou ik de schijf willen formatteren maar dat gaat ook niet omdat de extra schijf die MacOS aanmaakt niet herkend wordt.

    Hopelijk kan iemand mij helpen! Alvast dank!

    Hieronder de etrecheck (die ook verschillende grote problemen aangeeft):

    EtreCheck version: 6.0.3 (6A009)

    Report generated: 2019-09-26 09:22:33

    Download EtreCheck from https://etrecheck.com

    Runtime: 2:36

    Performance: Excellent

     

    Problem: Beachballing

     

    Major Issues:

    Anything that appears on this list needs immediate attention.

     

    Kernel panics – This system has experienced kernel panics. This could be a sign of hardware failure.

     

    Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

     

    Heavy RAM usage – This machine is using a large amount of RAM.

    High battery cycle count – Your battery may be losing capacity.

    Apps crashing – There have been numerous app crashes.

    Unsigned files – There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    System modifications – There are a large number of system modifications running in the background.

    Limited drive access – More information may be available with Full Drive Access.

     

    Hardware Information:

    MacBook Pro (Retina, 15-inch, Early 2013)

    MacBook Pro Model: MacBookPro10,1

    1 2,4 GHz Intel Core i7 (i7-3635QM) CPU: 4-core

    16 GB RAM – Not upgradeable

    BANK 0/DIMM0 – 8 GB DDR3 1600  ok

    BANK 1/DIMM0 – 8 GB DDR3 1600  ok

    Battery: Health = Replace Soon – Cycle count = 1141

     

    Video Information:

    Intel HD Graphics 4000 – VRAM: 1536 MB

    Color LCD 2880 x 1800

    NVIDIA GeForce GT 650M – VRAM: 1 GB

     

    Drives:

    disk0 – Samsung SSD 850 EVO mSATA 500GB 500.11 GB (Solid State – TRIM: No)

    Internal SATA 6 Gigabit Serial ATA

    disk0s1 – EFI (MS-DOS FAT32) [EFI] 210 MB

    disk0s2 [APFS Container] 499.90 GB

    disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes)

    disk1s1 – Macintosh HD (APFS) (Shared – 340.82 GB used)

    disk1s2 – Preboot (APFS) [APFS Preboot] (Shared – 43 MB used)

    disk1s3 – Recovery (APFS) [Recovery] (Shared – 510 MB used)

    disk1s4 – VM (APFS) [APFS VM] (Shared – 2.15 GB used)

     

    Mounted Volumes:

    disk1s1 – Macintosh HD

    499.90 GB (Shared – 340.82 GB used – 156.21 GB free)

    APFS

    Mount point: /

     

    disk1s4 – VM [APFS VM]

    499.90 GB (Shared – 2.15 GB used – 156.21 GB free)

    APFS

    Mount point: /private/var/vm

     

    disk2s2 – m******************e

    6.82 GB (3.38 GB used – 3.44 GB free)

    Mac OS Extended

    Disk Image

    Mount point: /Volumes/m******************e

    Owners enabled: No

     

    Network:

    Interface en0: Wi-Fi

    802.11 a/b/g/n

    Interface en3: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge

    iCloud Quota: 1.56 GB available

     

    System Software:

    macOS Mojave 10.14.6 (18G95)

    Time since boot: About 13 hours

     

    Notifications:

    /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app

    one notification

    /Applications/Datacolor/SpyderXElite/Support/SpyderUtility.app

    17 notifications

    /Applications/Safari.app

    43 notifications

    /Applications/Microsoft Outlook.app

    4 notifications

    /Library/Intego/virusbarrier.bundle/Contents/MacOS/VirusBarrier Alert.app

    6 notifications

    /Applications/TechTool Pro 11.app

    58 notifications

    /Library/Application Support/CleverFiles/SmartDaemon.app

    3 notifications

     

    Security:

    Gatekeeper: App Store and identified developers

    System Integrity Protection: Enabled

    Antivirus apps: Intego

     

    Unsigned Files:

    Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

    Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

    Details: Exact match found in the whitelist – probably OK

     

    Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist

    Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper

    Details: Close match found in the whitelist – probably OK

     

    Login Item: /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist

     

    Kernel Extensions:

    /Library/Application Support/CleverFiles/BackService.app

    [Not Loaded] SecureDisk.kext (Justin Johnson, 1.0 – SDK 10.12)

     

    /Library/Application Support/Intego/Extensions

    [Loaded] NetBarrierMonitor.kext (INTEGO, 10.9.7 – SDK 10.9)

    [Loaded] NetBarrierNetwork_Legacy.kext (10.9.7 – SDK 10.8)

    [Loaded] NetBarrierProcess.kext (INTEGO, 10.9.7 – SDK 10.9)

    [Loaded] VirusBarrierRealTime.kext (INTEGO, 10.9.20 – SDK 10.8)

     

    /Library/Extensions

    [Not Loaded] Pen Tablet.kext (Wacom Technology Corp., Pen Tablet 5.3.7-6 – SDK 10.12)

     

    System Launch Agents:

    [Not Loaded] 15 Apple tasks

    [Loaded] 163 Apple tasks

    [Running] 122 Apple tasks

     

    System Launch Daemons:

    [Not Loaded] 33 Apple tasks

    [Loaded] 178 Apple tasks

    [Running] 123 Apple tasks

     

    Launch Agents:

    [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. – installed 2019-07-16)

    [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. – installed 2019-07-16)

    [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. – installed 2019-05-16)

    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. – installed 2019-05-16)

    [Running] com.intego.commonservices.integomenu.plist (INTEGO – installed 2019-06-13)

    [Loaded] com.intego.commonservices.taskmanager.plist (INTEGO – installed 2019-06-13)

    [Loaded] com.intego.commonservices.uninstaller.plist (INTEGO – installed 2019-06-13)

    [Running] com.intego.netbarrier.alert.plist (INTEGO – installed 2019-07-16)

    [Running] com.intego.netupdate.agent.plist (INTEGO – installed 2019-09-15)

    [Loaded] com.intego.virusbarrier.alert.plist (INTEGO – installed 2019-07-22)

    [Running] com.intego.virusbarrier.events.plist (INTEGO – installed 2019-07-22)

    [Running] com.micromat.TechToolProAgent.plist (Micromat, Inc. – installed 2019-09-23)

    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation – installed 2019-09-21)

    [Running] com.wacom.pentablet.plist (Wacom Technology Corp. – installed 2016-10-11)

     

    Launch Daemons:

    [Loaded] com.adobe.SwitchBoard.plist (? 856489a3 – installed 2017-01-08)

    [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. – installed 2019-07-16)

    [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. – installed 2019-05-16)

    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. – installed 2019-08-27)

    [Running] com.cleverfiles.cfbackd.plist (Justin Johnson – installed 2019-02-10)

    [Loaded] com.insidersoftware.v8.fontagenthelper.plist (Insider Software Inc. – installed 2018-11-06)

    [Running] com.intego.commonservices.daemon.integod.plist (INTEGO – installed 2016-06-07)

    [Running] com.intego.commonservices.daemon.taskmanager.plist (INTEGO – installed 2019-06-13)

    [Loaded] com.intego.commonservices.icalserver.plist (INTEGO – installed 2016-06-07)

    [Running] com.intego.netbarrier.daemon.logger.plist (INTEGO – installed 2019-07-16)

    [Running] com.intego.netbarrier.daemon.monitor.plist (INTEGO – installed 2019-07-16)

    [Running] com.intego.netbarrier.daemon.plist (INTEGO – installed 2019-07-16)

    [Running] com.intego.netupdate.daemon.plist (INTEGO – installed 2019-09-15)

    [Loaded] com.intego.virusbarrier.daemon.emlparser.plist (INTEGO – installed 2019-09-25)

    [Running] com.intego.virusbarrier.daemon.logger.plist (INTEGO – installed 2019-07-22)

    [Running] com.intego.virusbarrier.daemon.plist (INTEGO – installed 2019-07-22)

    [Running] com.intego.virusbarrier.daemon.realtime.plist (INTEGO – installed 2019-09-25)

    [Running] com.intego.virusbarrier.daemon.scanner.plist (INTEGO – installed 2019-09-25)

    [Running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. – installed 2019-09-23)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation – installed 2018-09-06)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation – installed 2019-09-21)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation – installed 2018-08-13)

     

    User Launch Agents:

    [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. – installed 2019-07-16)

    [Loaded] com.adobe.ARM.***.plist (? 0 – installed 2017-01-09)

    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. – installed 2019-05-16)

    [Loaded] com.adobe.ccxprocess.plist (Apple – installed 2019-08-17)

    [Running] com.spotify.webhelper.plist (Spotify – installed 2019-04-18)

     

    User Login Items:

    DashlaneAgent (Dashlane – installed 2019-08-26)

    (Modern Login Item – /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)

     

    SpyderUtility.app (Datacolor – installed 2019-07-04)

    (Application – /Applications/Datacolor/SpyderXElite/Support/SpyderUtility.app)

     

    FontAgent Activator.app (Insider Software Inc. – installed 2018-12-12)

    (Application – /Applications/FontAgent 8/FontAgent.app/Contents/Library/LoginItems/FontAgent Activator.app)

     

    Sticky Password Agent (Lamantine Software a.s. – installed 2019-04-18)

    (Modern Login Item – /Applications/Sticky Password.app/Contents/Library/LoginItems/Sticky Password Agent.app)

     

    WeatherProStatusItem (App Store – installed 2017-11-10)

    (Modern Login Item – /Applications/WeatherPro.app/Contents/Library/LoginItems/WeatherProStatusItem.app)

     

    WhatsApp.app (App Store – installed 2019-07-16)

    (Application – /Applications/WhatsApp.app)

     

    LaunchAtLoginHelperApp (App Store – installed 2017-06-06)

    (Modern Login Item – /Applications/eXtra Voice Recorder Lite.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app)

     

    iTranslateHelper (App Store – installed 2018-05-25)

    (Modern Login Item – /Applications/iTranslate.app/Contents/Library/LoginItems/iTranslateHelper.app)

     

    owncloud.app (ownCloud GmbH – installed 2019-07-22)

    (Application – /Applications/owncloud.app)

     

    SmartDaemon.app (Justin Johnson – installed 2019-02-10)

    (Application – /Library/Application Support/CleverFiles/SmartDaemon.app)

     

    com.adobe.SwitchBoard.monitor.plist (?)

    (MachInit – /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

     

    Internet Plug-ins:

    AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. – installed 2019-07-16)

    FlashPlayer-10.6: 32.0.0.255 (Adobe Systems, Inc. – installed 2019-09-23)

    NP_2020Player_IKEA: 7.1.0.19 (? – installed 2016-10-04)

    AdobePDFViewer: 10.1.1 (? – installed 2017-01-08)

    Flash Player: 32.0.0.255 (Adobe Systems, Inc. – installed 2019-09-23)

    PepperFlashPlayer: 32.0.0.255 (Adobe Systems, Inc. – installed 2019-09-24)

    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (Wacom Technology Corp. – installed 2016-10-11)

    JavaAppletPlugin: 15.0.1 (Apple – installed 2017-01-08)

     

    Audio Plug-ins:

    AppleTimeSyncAudioClock: 1.0 (Apple – installed 2019-07-21)

    BluetoothAudioPlugIn: 6.0.14 (Apple – installed 2019-07-23)

    AirPlay: 2.0 (Apple – installed 2019-07-23)

    AppleAVBAudio: 760.6 (Apple – installed 2019-07-23)

    BridgeAudioSP: 5.52 (Apple – installed 2019-09-01)

    iSightAudio: 7.7.3 (Apple – installed 2019-07-23)

     

    Safari Extensions:

    Dashlane – App Store (installed 2019-08-26)

    Sticky Password – App Store (installed 2019-04-18)

     

    3rd Party Preference Panes:

    Flash Player (installed 2019-08-27)

    FUSE (installed 2017-09-21)

    TechTool Protection (installed 2019-09-23)

    Toolkit (installed 2019-03-15)

     

    Time Machine:

    Time Machine information not available without Full Drive Access.

     

    Performance:

    System Load: 1.58 (1 min ago) 1.93 (5 min ago) 2.05 (15 min ago)

    Nominal I/O speed: 0.96 MB/s

    File system: 18.60 seconds

    Write speed:  367 MB/s

    Read speed:  560 MB/s

     

    CPU Usage Snapshot:

    Type Overall

    System 2 %

    User 2 %

    Idle 96 %

     

    Top Processes Snapshot by CPU:

    Process (count) CPU (Source – Location)

    WindowServer 11.00 % (Apple)

    EtreCheckPro 6.62 % (Etresoft, Inc.)

    coresymbolicationd 2.72 % (Apple)

    kernel_task 2.42 % (Apple)

    cloudd (2) 1.20 % (Apple)

     

    Top Processes Snapshot by Memory:

    Process (count) RAM usage (Source – Location)

    com.apple.WebKit.WebContent (25) 3.11 GB (Apple)

    EtreCheckPro 706 MB (Etresoft, Inc.)

    kernel_task 451 MB (Apple)

    Microsoft Outlook 352 MB (Microsoft Corporation)

    firefox 318 MB (Mozilla Corporation)

     

    Top Processes Snapshot by Network Use:

    Process Input / Output (Source – Location)

    mDNSResponder 3 MB / 165 KB (Apple)

    netbiosd 2 MB / 163 KB (Apple)

    firefox 40 KB / 3 KB (Mozilla Corporation)

    apsd 4 KB / 5 KB (Apple)

    com.apple.WebKit.Networking 5 KB / 3 KB (Apple)

     

    Top Processes Snapshot by Energy Use:

    Process (count) Energy (0-100) (Source – Location)

    WindowServer 6 (Apple)

    SpyderUtility 1 (Datacolor)

    Adobe CEF Helper (2) 1 (Adobe Systems, Inc.)

    Sticky Password Agent.app 0 (Lamantine Software a.s.)

    DashlaneAgent.app 0 (Dashlane)

     

    Virtual Memory Information:

    Physical RAM: 16 GB

     

    Free RAM: 16 MB

    Used RAM: 9.83 GB

    Cached files: 6.16 GB

     

    Available RAM: 6.17 GB

    Swap Used: 15 MB

     

    Software Installs (past 30 days):

    Install Date Name (Version)

    2019-09-22 Microsoft Word (16.29.19091700)

    2019-09-22 Microsoft Outlook (16.29.19090802)

    2019-09-22 Microsoft PowerPoint (16.29.19091700)

    2019-09-22 Microsoft Excel (16.29.19091700)

    2019-09-22 Microsoft OneNote (16.29.19090802)

    2019-09-23 TechTool Pro 11.0.5 (1.0)

    2019-09-23 Adobe Flash Player (32.0.0.255)

    2019-09-25 Safari (13.0.1)

     

    Diagnostics Information (past 7 days):

    2019-09-26 09:19:52 cloudd – Crash (58 times)

    Executable: /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

    Details:

    dyld3 mode

    *** Terminating app due to uncaught exception ‘NSInternalInconsistency

    Exception’, reason: ‘We don’t have a database queue yet’

    terminating with uncaught exception of type NSException

    abort() called

     

    2019-09-25 22:32:22 TabletDriver.app – Crash (10 times)

    Executable: /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/TabletDriver.app

     

    2019-09-25 17:49:14 bird – Crash (40 times)

    Executable: /System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/bird

    Details:

    dyld3 mode

    *** Terminating app due to uncaught exception ‘NSInternalInconsistency

    Exception’, reason: ‘Sqlite rollbacked transaction [(null)] because of

    unrecoverable error [<NSError:0x7f7f614675b0(SqliteErrorDomain:10) –

    {

    NSDescription = “disk I/O error”;

    NSUnderlyingError = “<NSError:0x7f7f614366e0(NSPOSIXErrorDomain:92) –

    {\n}>”;

    SqliteExtendedCode = 1034;

    }>], aborting.’

    terminating with uncaught exception of type NSException

    abort() called

     

    2019-09-23 21:18:11 fsck_apfs – Crash

    Executable: /System/Library/Filesystems/apfs.fs/Contents/Resources/fsck_apfs

    Details:

    abort() called

    fsck_apfs(22424,0x1105e15c0) malloc: *** error for object 0x7fa9f75008

    50: pointer being freed was not allocated

     

    2019-09-23 14:59:40 WhatsApp.app – Crash

    Executable: /Applications/WhatsApp.app

     

    2019-09-23 11:46:38 com.apple.WebKit.WebContent – High CPU Use

    Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

     

    2019-09-23 08:55:35 Kernel Panic

    Details:

    panic(cpu 4 caller 0xffffff802f0bc42f): initproc exited — exit reaso

    n namespace 2 subcode 0xa description: none

     

    2019-09-21 23:07:43 mdworker_shared – High CPU Use (4 times)

    Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker_shared

     

     

    End of report

     

     

    Bijdrager
    fred44nl

    Heavy RAM usage – This machine is using a large amount of RAM.

    kijk es in Activiteitenweergave wie of wat hiervan de oorzaak is.

     

    Heavy RAM usage – This machine is using a large amount of RAM.

    je hebt een virusscanner draaien.

    zonder hierover in discussie te gaan, zou je die wellicht even kunnen verwijderen.

    verder: controleer de HD es met bijv. Volitans:

    https://www.volitans-software.com/apps/smart-utility/

    Bijdrager
    hendrik ijzerbroot

    Open het programma “console” in de map “hulpprogramma’s” en selecteer in de linker kolom “system.log”.

    Typ in het zoekveld “panic” in. Je ziet dan als “panic” werd gevonden enkele regels lager o.a. staan wat de “current thread” was op het moment van de KP.

    Dit geeft een indicatie van de veroorzaker. Vaak is dit een programma (van derden) maar soms is het het kernel task proces.

    In het laatste geval kan het hardware gerelateerd zijn. (Dat hoeft dan niet perse de Mac zelf te zijn, het kan ook randapparatuur zijn).

     

    De belangrijkste oorzaken (niet noodzakelijk in die volgorde) van een KP zijn:

     

    Onvoldoende geheugen (100% geheugendruk dus) of een volkomen volle opstartschijf.

    Verouderde drivers of plug-ins

    Conflicterende app’s

    Hardware / randapparatuur.

    Moderator
    Night

    Ik zie I/O errors voorbij komen en problemen met iCloud. Dat kan ook gerelateerd zijn.

    Bijdrager
    hendrik ijzerbroot

    Hoelang heb je hier trouwens last van?

    Traden de problemen b.v. pas op nadat je Mojave installeerde?

    Zo ja, dan kan het komen doordat een oudere versie van een programma of tool van derden niet verenigbaar is met Mojave. M.a.w: kijk of er het een en ander geüpdatet kan worden naar een laatste versie.

    Bijdrager
    GoeieDag

    Installeer het macOS eens opnieuw via recovery mode.

    En gooi alle externe hardware er af.

     

    Bijdrager
    Fermon

    Hoi allen

    Dank je wel voor de tips, maar vanmorgen gaf de laptop zelf de oplossing: complete crash van het systeem. Op een gegeven moment kon ik met time machine alles terugzetten van een week geleden en het werkte weer!

     

    Nogmaals dank voor het meedenken!

    Ferdinand

    Moderator
    Night

    En nu maar hopen dat die kernel panics wegblijven 🙂

8 berichten aan het bekijken - 1 tot 8 (van in totaal 8)

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