6 berichten aan het bekijken - 1 tot 6 (van in totaal 6)
  • Q:
    Bijdrager
    jw54

    iMac crasht

    beste forumleden,

    ik hoop dat iemand hier een antwoord heeft. Vorige week crashte mijn iMac toen ik alleen mijn muis (draadloos) aanraakte. Scherm zwart met tekst in allerlei talen dat wegens een probleem mijn Mac opnieuw opstartte. En dat deed-ie zonder probleem.

    Wat wel opvallend was dat alle voorkeuren in Indesign en in het printermenu verdwenen waren. Maar voor de rest geen problemen.

    Vandaag crashte de Mac weer (zette een nummer in Spotify aan). Zwart scherm maar zonder tekst. Na het opstarten een panel met ‘wegens een probleem start de Mac opnieuw op’. Vervolgens een logbestand (waar ik niets van begrijp) en na 30 seconden verdween het logbestand van het scherm (rarara hoe kan dit, ik heb in Console nog gekeken maar hoe dat werkt begrijp ik ook niet).

    Vervolgens Schijfhulpprogramma gedraaid (controleer schijf), alles ok (groene tekst). Daarna controleer schijfbevoegdheden (veel opmerkingen, misschien Herstel schijfbevoegdheden draaien?).

    Daarna nog Malwarebytes gedraaid, ook geen problemen. Vervolgens Etrecheck, kan iemand hier wijs uit worden?

    Problem description:

    iMac crashes

    EtreCheck version: 2.1.8 (121)

    Report generated 22 april 2020 16:42:52 CEST

    Download EtreCheck from http://etresoft.com/etrecheck

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

    Hardware Information: ℹ️

    iMac (27-inch, Late 2013) (Technical Specifications)

    iMac – model: iMac14,2

    1 3.2 GHz Intel Core i5 CPU: 4-core

    16 GB RAM Upgradeable

    BANK 0/DIMM0

    4 GB DDR3 1600 MHz ok

    BANK 1/DIMM0

    4 GB DDR3 1600 MHz ok

    BANK 0/DIMM1

    4 GB DDR3 1600 MHz ok

    BANK 1/DIMM1

    4 GB DDR3 1600 MHz ok

    Bluetooth: Good – Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

    Video Information: ℹ️

    NVIDIA GeForce GT 755M – VRAM: 1024 MB

    iMac 2560 x 1440

    PLE2607WSD 1920 x 1200 @ 59 Hz

    System Software: ℹ️

    OS X 10.10.5 (14F2511) – Time since boot: 2:55:20

    Disk Information: ℹ️

    APPLE SSD SD0128F disk0 : (121,33 GB)

    EFI (disk0s1) <not mounted> : 210 MB

    Boot OS X (disk0s3) <not mounted> : 134 MB

    Macintosh HD (disk2) / : 1.11 TB (472.11 GB free)

    Core Storage: disk0s2 120.99 GB Online

    Core Storage: disk1s2 999.35 GB Online

    APPLE HDD ST1000DM003 disk1 : (1 TB)

    EFI (disk1s1) <not mounted> : 210 MB

    Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

    Macintosh HD (disk2) / : 1.11 TB (472.11 GB free)

    Core Storage: disk0s2 120.99 GB Online

    Core Storage: disk1s2 999.35 GB Online

    USB Information: ℹ️

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

    Apple Inc. Bluetooth USB Host Controller

    HP Deskjet F2200 series

    Apple, Inc. Keyboard Hub

    Apple Inc. Apple Keyboard

    Firewire Information: ℹ️

    WD My Book 800mbit – 800mbit max

    disk3s1 (disk3s1) <not mounted> : 32 KB

    Backup 1 (disk3s3) /Volumes/Backup 1 : 1.00 TB (209.16 GB free)

    Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

    Apple Inc. Thunderbolt to FireWire Adapter

    Configuration files: ℹ️

    /etc/hosts – Count: 58

    Gatekeeper: ℹ️

    Mac App Store and identified developers

    Kernel Extensions: ℹ️

    /Applications/Toast 9 Titanium/Toast Titanium.app

    [not loaded]    com.elgato.driver.Pluto2 (1.1) [Click for support]

    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]

    [not loaded]    com.roxio.TDIXController (1.7) [Click for support]

    /Library/Extensions

    [loaded]    at.obdev.nke.LittleSnitch (4740 – SDK 10.11) [Click for support]

    [loaded]    com.avira.kext.FileAccessControl (1.2.5 – SDK 10.9) [Click for support]

    [not loaded]    com.getdropbox.dropbox.kext (1.10.3 – SDK 10.14) [Click for support]

    [loaded]    com.sophos.kext.oas (9.7.4 – SDK 10.12) [Click for support]

    [loaded]    com.sophos.nke.swi (9.7.15 – SDK 10.12) [Click for support]

    /System/Library/Extensions

    [not loaded]    com.sony.driver.prs2 (1.0.2d1) [Click for support]

    Launch Agents: ℹ️

    [running]    at.obdev.LittleSnitchUIAgent.plist [Click for support]

    [unknown]    com.abnamro.becwssvr.plist [Click for support]

    [unknown]    com.abnamro.becwsupa.plist [Click for support]

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [loaded]    com.adobe.CS4ServiceManager.plist [Click for support]

    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]

    [loaded]    com.avira.antivirus.general.agent.plist [Click for support]

    [loaded]    com.avira.antivirus.gjallarhorn.plist [Click for support]

    [loaded]    com.avira.antivirus.iris.notify.plist [Click for support]

    [loaded]    com.avira.antivirus.iris.plist [Click for support]

    [loaded]    com.avira.antivirus.notifications.agent.plist [Click for support]

    [loaded]    com.avira.antivirus.odscan.default.plist [Click for support]

    [loaded]    com.avira.antivirus.scheduler.agent.plist [Click for support]

    [loaded]    com.avira.antivirus.stats.plist [Click for support]

    [running]    com.avira.antivirus.systray.plist [Click for support]

    [loaded]    com.avira.antivirus.telemetry.agent.plist [Click for support]

    [loaded]    com.avira.antivirus.update.default.plist [Click for support]

    [running]    com.avira.helper.avstats.plist [Click for support]

    [failed]    com.avira.servicehub.license.plist [Click for support] [Click for details]

    [loaded]    com.avira.servicehub.license.poll.plist [Click for support]

    [failed]    com.epson.esua.launcher.plist [Click for support] [Click for details]

    [failed]    com.epson.ews.launcher.plist [Click for support] [Click for details]

    [loaded]    com.microsoft.update.agent.plist [Click for support]

    [not loaded]    com.sony.ReaderDesktop.RunReaderDesktop.plist [Click for support]

    [running]    com.sophos.agent.plist [Click for support]

    [running]    com.sophos.uiserver.plist [Click for support]

    Launch Daemons: ℹ️

    [running]    at.obdev.littlesnitchd.plist [Click for support]

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.adobe.SwitchBoard.plist [Click for support]

    [loaded]    com.adobe.versioncueCS4.plist [Click for support]

    [loaded]    com.avira.antivirus.dbcleaner.plist [Click for support]

    [running]    com.avira.helper.watchdox.plist [Click for support]

    [loaded]    com.bombich.ccchelper.plist [Click for support]

    [loaded]    com.malwarebytes.HelperTool.plist [Click for support]

    [loaded]    com.microsoft.autoupdate.helper.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.microsoft.office.licensingV2.helper.plist [Click for support]

    [unknown]    com.microsoft.OneDriveUpdaterDaemon.plist [Click for support]

    [running]    com.nalpeiron.netpro.plist [Click for support]

    [running]    com.sophos.common.servicemanager.plist [Click for support]

    User Launch Agents: ℹ️

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [loaded]    com.adobe.ARM.[…].plist [Click for support]

    [loaded]    com.dropbox.DropboxMacUpdate.agent.plist [Click for support]

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [loaded]    com.google.keystone.xpcservice.plist [Click for support]

    [not loaded]    com.linotype.FontFolderProtector.plist [Click for support]

    User Login Items: ℹ️

    Sync    Programma  (/Applications/Sync.app)

    Internet Plug-ins: ℹ️

    Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

    FlashPlayer-10.6: Version: 32.0.0.363 – SDK 10.12 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    Flash Player: Version: 32.0.0.363 – SDK 10.12 [Click for support]

    AdobePDFViewer: Version: 9.3.0 [Click for support]

    Default Browser: Version: 600 – SDK 10.10

    JavaAppletPlugin: Version: 15.0.0 – SDK 10.10 Check version

    SharePointBrowserPlugin: Version: 14.2.4 – SDK 10.6 [Click for support]

    nplastpass: Version: 3.1.21 [Click for support]

    Silverlight: Version: 5.1.50709.0 – SDK 10.6 [Click for support]

    iPhotoPhotocast: Version: 7.0 – SDK 10.8

    User internet Plug-ins: ℹ️

    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

    ZoomUsPlugIn: Version: 4.1.28165.0716 – SDK 10.12 [Click for support]

    Safari Extensions: ℹ️

    LastPass

    3rd Party Preference Panes: ℹ️

    Flash Player  [Click for support]

    Flip4Mac WMV  [Click for support]

    FAPPreferences  [Click for support]

    Time Machine: ℹ️

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

    Macintosh HD: Disk size: 1.11 TB Disk used: 639.71 GB

    Destinations:

    My Book_backup [Local]

    Total size: 699.72 GB

    Total number of backups: 5

    Oldest backup: 2020-03-19 16:04:21 +0000

    Last backup: 2020-04-16 15:28:27 +0000

    Size of backup disk: Too small

    Backup size 699.72 GB < (Disk used 639.71 GB X 3)

    Backup 1 [Local]

    Total size: 1.00 TB

    Total number of backups: 40

    Oldest backup: 2019-12-02 08:38:06 +0000

    Last backup: 2020-04-22 14:09:07 +0000

    Size of backup disk: Too small

    Backup size 1.00 TB < (Disk used 639.71 GB X 3)

    Top Processes by CPU: ℹ️

    6%    WindowServer

    4%    usernoted

    1%    coreaudiod

    0%    sync-taskbar.exe

    0%    fontd

    Top Processes by Memory: ℹ️

    1.19 GB    Finder

    653 MB    Adobe InDesign CS6

    515 MB    mds_stores

    515 MB    SophosScanD

    481 MB    Google Chrome

    Virtual Memory Information: ℹ️

    3.83 GB    Free RAM

    8.29 GB    Active RAM

    3.53 GB    Inactive RAM

    1.53 GB    Wired RAM

    4.26 GB    Page-ins

    0 B    Page-outs

    Diagnostics Information: ℹ️

    Apr 22, 2020, 03:48:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-22-154811_[redacted].crash

    Apr 22, 2020, 01:57:31 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2020-04-22-135731_[redacted].crash

    Apr 22, 2020, 01:57:25 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2020-04-22-135725_[redacted].crash

    Apr 22, 2020, 01:48:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-22-134811_[redacted].crash

    Apr 22, 2020, 01:46:41 PM    /Library/Logs/DiagnosticReports/cleanup_installer_2020-04-22-134641_[redacted].crash

    Apr 22, 2020, 01:46:38 PM    /Library/Logs/DiagnosticReports/Kernel_2020-04-22-134638_[redacted].panic [Click for details]

    Apr 22, 2020, 01:46:37 PM    Self test – passed

    Apr 22, 2020, 01:04:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-22-130444_[redacted].crash

    Apr 22, 2020, 11:04:44 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-22-110444_[redacted].crash

    Apr 22, 2020, 09:04:44 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-22-090444_[redacted].crash

    Apr 22, 2020, 09:03:29 AM    /Library/Logs/DiagnosticReports/cleanup_installer_2020-04-22-090329_[redacted].crash

    Apr 21, 2020, 05:13:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-21-171311_[redacted].crash

    Apr 21, 2020, 03:13:10 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-21-151310_[redacted].crash

    Apr 21, 2020, 02:06:02 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe InDesign CS6_2020-04-21-140602_[redacted].crash

    Apr 21, 2020, 02:04:49 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe InDesign CS6_2020-04-21-140449_[redacted].crash

    Apr 21, 2020, 01:13:10 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-21-131310_[redacted].crash

    Apr 21, 2020, 11:13:11 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-21-111311_[redacted].crash

    Apr 21, 2020, 09:20:51 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2020-04-21-092051_[redacted].crash

    Apr 21, 2020, 09:20:44 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2020-04-21-092044_[redacted].crash

    Apr 21, 2020, 09:13:11 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-21-091311_[redacted].crash

    Apr 21, 2020, 09:11:56 AM    /Library/Logs/DiagnosticReports/cleanup_installer_2020-04-21-091156_[redacted].crash

    Apr 20, 2020, 03:40:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-20-154044_[redacted].crash

    Apr 20, 2020, 01:40:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-20-134044_[redacted].crash

    Apr 20, 2020, 09:32:11 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-20-093211_[redacted].crash

    Apr 20, 2020, 09:30:54 AM    /Library/Logs/DiagnosticReports/cleanup_installer_2020-04-20-093054_[redacted].crash

    Apr 17, 2020, 10:12:01 AM    /Library/Logs/DiagnosticReports/Kernel_2020-04-17-101201_[redacted].panic [Click for details]

    Bijdrager
    aj

    Heb je Diagnostische informatie Apple al een keer laten controleren op hardwareproblemen? Geeft de test geen problemen, dan kunnen we problemen met de hardware uitsluiten: https://support.apple.com/nl-nl/HT202731

    Bijdrager
    TheBigZ

    Je hebt nogal de nodige rotzooi op je Mac geinstalleerd.

     

    Beste advies is om een backup van je data te maken, de schijf te wissen en macOS opnieuw schoon te installeren. Dat ben je in een avond tijd weer up and running.

    Bijdrager
    fixar

    meest crashes lijken te maken te hebben met de Avira AV software, en ook met je fonts zit er iets niet lekker denk ik. … en hoezo twee AV oplossingen op 1 machine?

    Maar de tip van BigZ snijdt het meeste hout.

     

    Bijdrager
    jw54

    Hi Aj,

    goeie tip en TheBigZ, waarschijnlijk mijn volgende stap.

    Bedankt alleen voor meedenken!

    Bijdrager
    jw54

    Hi Aj,

    goeie tip en TheBigZ, waarschijnlijk mijn volgende stap.

    Bedankt allen voor meedenken!

6 berichten aan het bekijken - 1 tot 6 (van in totaal 6)

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