27 berichten aan het bekijken - 1 tot 27 (van in totaal 27)
  • Q:

    Bijdrager
    criccric

    geen geluid meer en geen film

    Goedemorgen allemaal,

    hier is mijn probleem, minstens 1 keer per dag moet ik de iMac (iMac (21.5-inch, Late 2013 met Mojave op) weer opstarten omdat ik plotseling geen geluid meer heb en ook kan geen filmpje of video spelen, wat het ook is. Nat het opstarten doet het weer goed. Als iemand een idee heeft wat het probleem en de oplossing is, zou ik het graag willen weten.


    Bijdrager
    McPim

    Kan allerlei oorzaken hebben, software en hardware. Probeer eens een nieuw user account en kijk of het dan ook gebeurt (zo ja ligt het aan apps of tools die je geïnstalleerd hebt), of indien van toepassing koppel alle externe randapparatuur af zoals speakers, USB hubs en devices en externe beeldschermen.

     

    Zie ook dit en meldt wat je geprobeerd hebt.


    Bijdrager
    koen

    Doe eens een hardware test. En post hier eens de log van EtreCheck, misschien dat er een plug in of tooltje dwars ligt.

     


    Bijdrager
    criccric

    Bedankt voor het antwoord maar het gebeurt ook als niets aangesloten is en ik heb ook niets geïnstalleerd die laatste tijd behalve een kleine app (f.lux)die ik intussen verwijderd heb.


    Bijdrager
    McPim

    Iets dat zomaar 1x per dag gebeurt is natuurlijk lastig te analyseren. Zoveel mogelijk info kan helpen: wát werkt niet meer, is al het geluid op je Mac dan weg of kun je nog een lokaal MP3 bestand afspelen (ik noem maar wat). Geeft iTunes nog geluid, Spotify, etc? Met welke app speel je video’s af? Werkt VLC nog? Youtube in je browser? Hoor je nog de ‘blieps’ als je het volume van je Mac regelt met de keyboard toetsen?


    Bijdrager
    criccric

    Nee helemaal geen geluid meer en als ik iets aan het kijken ben een filmpje op internet of gewoon op de Mac gaat het niet verder, het stopt plotseling… ik kan wel andere dingen doen als het maar geen geluid moet hebben en als het niet beweegt. Ik gebruik firefox als browser. Video’s speel ik af met MPlayerX of VLC. Als ik het volume van de Mac regel is het stil.


    Bijdrager
    criccric

    EtreCheck version: 6.0.2 (6A004)

    Report generated: 2019-08-01 17:32:50

    Download EtreCheck from https://etrecheck.com

    Runtime: 5:05

    Performance: Good

    Problem: Other problem

    Description:

    no sound and no film

    Major Issues:
    Anything that appears on this list needs immediate attention.

    Automatic updates disabled – Automatic updates are disabled. This computer is at risk of malware infection.

    Minor Issues:
    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

    Unsigned files – There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    Limited drive access – More information may be available with Full Drive Access.

    Hardware Information:
    iMac (21.5-inch, Late 2013)

    iMac Model: iMac14,1

    1 2,7 GHz Intel Core i5 (i5-4570R) CPU: 4-core

    8 GB RAM – Upgradeable

    BANK 0/DIMM0 – 4 GB DDR3 1600  ok

    BANK 1/DIMM0 – 4 GB DDR3 1600  ok

    Video Information:
    Intel Iris Pro – VRAM: 1536 MB

    iMac 1920 x 1080

    Drives:
    disk0 – APPLE HDD HTS541010A9E662 1.00 TB (Mechanical – 5400 RPM)

    Internal SATA 3 Gigabit Serial ATA

    disk0s1 – EFI (MS-DOS FAT32) [EFI] 210 MB

    disk0s2 [APFS Container] 1000.00 GB

    disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes)

    disk1s1 – M****D (APFS) (Shared – 621.99 GB used)

    disk1s2 – Preboot (APFS) [APFS Preboot] (Shared – 45 MB used)

    disk1s3 – Recovery (APFS) [Recovery] (Shared – 517 MB used)

    disk1s4 – VM (APFS) [APFS VM] (Shared – 1.07 GB used)

    Mounted Volumes:
    disk1s1 – M****D

    1000.00 GB (Shared – 621.99 GB used – 376.16 GB free)

    APFS

    Mount point: /

    disk1s4 – VM [APFS VM]

    1000.00 GB (Shared – 1.07 GB used – 376.16 GB free)

    APFS

    Mount point: /private/var/vm

    Network:
    Interface usbmodem1440: MT65xx Preloader 3

    Interface usbmodem1430: MT65xx Preloader 2

    Interface usbmodem1420: MT65xx Preloader

    Interface en0: Ethernet

    Interface en1: Wi-Fi

    802.11 a/b/g/n/ac

    Interface en4: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge

    System Software:
    macOS Mojave 10.14.2 (18C54)

    Time since boot: About 9 hours

    Notifications:

    /Applications/Firefox.app

    one notification

    Security:
    Gatekeeper: App Store and identified developers

    System Integrity Protection: Enabled

    Automatic Updates: Disabled

    Antivirus apps: MalwareBytes

    Unsigned Files:
    Launchd: /Library/LaunchDaemons/org.tcpdump.chmod_bpf.plist

    Executable: /usr/local/bin/chmod_bpf

    Details: Exact match found in the whitelist – probably OK

    Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

    Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

    Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

    Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

    Details: Exact match found in the whitelist – probably OK

    Kernel Extensions:
    /Library/Application Support/Roxio

    [Not Loaded] TDIXController.kext (2.0)

    /System/Library/Extensions

    [Not Loaded] RoxioBluRaySupport.kext (1.1.6)

    System Launch Agents:
    [Not Loaded] 16 Apple tasks

    [Loaded] 186 Apple tasks

    [Running] 97 Apple tasks

    System Launch Daemons:
    [Not Loaded] 39 Apple tasks

    [Loaded] 197 Apple tasks

    [Running] 97 Apple tasks

    [Other] 3 Apple tasks

    Launch Agents:
    [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 – installed 2015-09-12)

    Launch Daemons:
    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. – installed 2019-06-22)

    [Loaded] com.apple.aelwriter.plist (Apple – installed 2012-02-04)

    [Loaded] com.bombich.ccc.plist (? 41245744 – installed 2014-12-11)

    [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation – installed 2017-02-08)

    [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e – installed 2010-08-25)

    [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 – installed 2016-09-01)

    [Loaded] org.tcpdump.chmod_bpf.plist (? a9f8244f – installed 2012-07-07)

    User Launch Agents:
    [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 – installed 2015-09-12)

    [Loaded] com.google.keystone.agent.plist (Google, Inc. – installed 2019-05-10)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. – installed 2019-05-10)

    [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l – installed 2017-12-31)

    [Loaded] com.spotify.webhelper.plist (? 0 – installed 2013-02-22)

    User Login Items:
    Firefox.app (Mozilla Corporation – installed 2019-07-17)

    (Application – /Applications/Firefox.app)

    NeoFinder Global QuickFind.app (NORBERT M. DOERNER – installed 2016-09-23)

    (Application – /Applications/NeoFinder.app/Contents/Resources/NeoFinder Global QuickFind.app)

    Android File Transfer Agent.app (Google, Inc. – installed 2017-11-01)

    (Application – ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

    Internet Plug-ins:
    JavaAppletPlugin: 15.0.1 (Apple – installed 2014-10-11)

    Google Earth Web Plug-in: 7.0 (? – installed 2013-02-27)

    Flip4Mac WMV Plugin: 2.4.4.2 (? – installed 2013-04-21)

    Skyline TerraExplorer: 1.0.28.0 (? – installed 2012-11-24)

    FlashPlayer-10.6: 32.0.0.223 (Adobe Systems, Inc. – installed 2019-07-09)

    AdobePDFViewerNPAPI: 11.0.0 (? – installed 2013-06-03)

    Silverlight: 5.1.30514.0 (? – installed 2014-09-02)

    Flash Player: 32.0.0.223 (Adobe Systems, Inc. – installed 2019-07-09)

    iPhotoPhotocast: 7.0 (Apple – installed 2013-03-23)

    PepperFlashPlayer: 32.0.0.223 (Adobe Systems, Inc. – installed 2019-07-09)

    SharePointBrowserPlugin: 14.1.0 (? – installed 2012-01-14)

    AdobePDFViewer: 11.0.0 (? – installed 2013-06-03)

    CANONiMAGEGATEWAYDL: 2.1.0.1 (? – installed 2006-04-21)

    CANONiMAGEGATEWAYLI: 2.1.0.1 (? – installed 2006-04-21)

    DirectorShockwave: 11.0.0r430 (? – installed 2008-04-17)

    User Internet Plug-ins:
    Picasa: 1.0 (? – installed 2015-02-13)

    RealPlayer Plugin: (? – installed 2018-11-16)

    Audio Plug-ins:
    AirPlay: 2.0 (Apple – installed 2018-11-30)

    BridgeAudioSP: 5.2 (Apple – installed 2018-11-30)

    iSightAudio: 7.7.3 (Apple – installed 2018-11-30)

    AppleAVBAudio: 710.1 (Apple – installed 2018-11-30)

    Apowersoft Audio Device New: 1.0.1.0 (? – installed 2019-04-22)

    BluetoothAudioPlugIn: 6.0.9 (Apple – installed 2018-11-30)

    AppleTimeSyncAudioClock: 1.0 (Apple – installed 2018-11-30)

    3rd Party Preference Panes:
    Flash Player (installed 2019-06-22)

    Flip4Mac WMV (installed 2012-05-16)

    Perian (installed 2011-07-23)

    Time Machine:
    Time Machine information not available without Full Drive Access.

    2 local snapshots

    Oldest local snapshot: 2019-07-31 17:53:33

    Last local snapshot: 2019-07-31 20:10:29

    Performance:
    System Load: 1.42 (1 min ago) 1.24 (5 min ago) 1.07 (15 min ago)

    Nominal I/O speed: 0.66 MB/s

    File system: 23.84 seconds

    Write speed:  72 MB/s

    Read speed:  83 MB/s

    CPU Usage Snapshot:
    Type Overall

    System 2 %

    User 2 %

    Idle 96 %

    Top Processes Snapshot by CPU:
    Process (count) CPU (Source – Location)

    WindowServer 3.00 % (Apple)

    EtreCheckPro 2.50 % (Etresoft, Inc.)

    firefox 1.94 % (Mozilla Corporation)

    plugin-container (10) 1.78 % (Mozilla Corporation)

    coreaudiod 1.78 % (Apple)

    Top Processes Snapshot by Memory:
    Process (count) RAM usage (Source – Location)

    plugin-container (10) 1.93 GB (Mozilla Corporation)

    iPhoto 669 MB (App Store)

    firefox 517 MB (Mozilla Corporation)

    EtreCheckPro 504 MB (Etresoft, Inc.)

    kernel_task 394 MB (Apple)

    Top Processes Snapshot by Network Use:
    Process Input / Output (Source – Location)

    mDNSResponder 917 KB / 57 KB (Apple)

    firefox 84 KB / 72 KB (Mozilla Corporation)

    netbiosd 31 KB / 6 KB (Apple)

    apsd 4 KB / 2 KB (Apple)

    SystemUIServer 0 B / 620 B (Apple)

    Top Processes Snapshot by Energy Use:
    Process (count) Energy (0-100) (Source – Location)

    coreaudiod 14 (Apple)

    WindowServer 1 (Apple)

    plugin-container (10) 1 (Mozilla Corporation)

    firefox 1 (Mozilla Corporation)

    iPhoto 1 (App Store)

    Virtual Memory Information:
    Physical RAM: 8 GB

    Free RAM: 16 MB

    Used RAM: 6.73 GB

    Cached files: 1.26 GB

    Available RAM: 1.27 GB

    Swap Used: 4 MB

    Software Installs (past 30 days):
    Install Date Name (Version)

    2019-07-09 Adobe Flash Player (32.0.0.223)

    2019-07-09 Adobe Pepper Flash Player (32.0.0.223)

    Diagnostics Information (past 7 days):
    2019-07-31 23:40:12 iPhoto2.app – Hang

    Executable: /Applications/iPhoto2.app

    2019-07-31 23:40:12 Firefox.app – Hang (4 times)

    Executable: /Applications/Firefox.app

    2019-07-31 17:46:44 CocoViewX.app – Crash

    Executable: /Applications/CocoViewX.app

    Details:

    objc_msgSend() selector name: release

    2019-07-30 22:25:05 Image Capture.app – High CPU Use

    Executable: /Applications/Image Capture.app

    End of report


    Bijdrager
    McPim

    Dank voor het Etrecheck rapport! Je zou kunnen beginnen met je macOS te updaten.. Lees ik daarna weer verder 😉, en laat even weten of dat verschil maakt.

     

    ..en Flash Player, RealPlayer plugin, Flip4Mac, Perian: dat zijn dingen die ik al jaren niet meer gebruik of nodig heb. Hoeft niet de oorzaak te zijn, maar kijk er kritisch naar. Wat is ‘Apowersoft Audio Device’?


    Bijdrager
    criccric

    Apowersoft Audio Device – “geen idee”


    Bijdrager
    McPim

    Als je geen idee hebt zou ik het verwijderen.


    Bijdrager
    criccric

    Ik ben naar de AppleStore geweest voor de updates maar er stond ” Geen updates – Al je apps zijn up -to -date”

    Heb ook Malwarebytes gedraaid en werd 3 dingen gevonden die verwijderd zijn nu

    adware.ironCore
    adware.crossrider
    pup.mplayerx

     


    Bijdrager
    McPim

    Je moet in Mojave bij ‘System Preferences’ -> ‘Software Update’ zijn (even vertalen) om je macOS te updaten naar 10.14.6. Dat is stap één. En malware met ‘mplayer’ in de naam klinkt ook niet goed uiteraard, dus goed dat je dat verwijderd hebt.


    Bijdrager
    koen

    De laatste versie van Mojave staat hier. Maar je kunt denk ik ook naar High Sierra.

    • Deze reactie is gewijzigd 2 weken, 3 dagen geleden door  koen.

    Bijdrager
    McPim

    TS zit op 10.14.2 @koen, dus het is niet heel logisch om naar Sierra te gaan..

     


    Bijdrager
    koen

    Haha, ja, dat is achteruit. 🤦‍♂️


    Bijdrager
    McPim

    Ach, een stapje terug is soms ook best ok 😆..


    Bijdrager
    criccric

    Update geïnstalleerd-malwares weggedaan en het is nog niet in orde.

    Hardware test gedaan en er was niets aan de hand.


    Bijdrager
    koen

    Heb je al een andere user geprobeerd?


    Bijdrager
    criccric

    <p class=”cite”>koen op 2 augustus 2019 om 01:29</p>
    Heb je al een andere user geprobeerd?

    nee.. want dan moet ik er de hele dag blijven. Ik heb ook met heel vee moeite (om te vinden) het bestand “Apowersoft Audio Device’” verwijderd. Flash Player, RealPlayer plugin, Flip4Mac, Perian ook verwijderd.


    Bijdrager
    frankieman007

    Ik heb precies hetzelfde probleem, ik heb MacBook Pro (13-inch, 2017. Mojave erop en de laatste update geïnstalleerd.

    Bij mij gebeurt het zelfs meerdere keren op 1 dag, youtube, VLC en dat soort dingen kunnen allemaal niet meer afgespeeld worden.

    Een andere gebruiker heb ik lokaal geprobeerd maar zonder resultaat.

    eltrecheck:

    EtreCheck version: 5.3.2 (5034)

    Report generated: 2019-08-02 14:39:26

    Download EtreCheck from https://etrecheck.com

    Runtime: 2:10

    Performance: Excellent

    Sandbox: Enabled

    Full drive access: Disabled

    Problem: Other problem

    Description:

    No sound or videos playing

    Major Issues:
    Anything that appears on this list needs immediate attention.

    No Time Machine backup – Time Machine backup not found.

    More than one antivirus app – This machine has multiple antivirus apps installed.

    Minor Issues:
    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

    Unsigned files – There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    Limited drive access – More information may be available with Full Drive Access.

    Hardware Information:
    MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports)

    MacBook Pro Model: MacBookPro14,2

    1 3,1 GHz Intel Core i5 (i5-7267U) CPU: 2-core

    8 GB RAM – Not upgradeable

    BANK 0/DIMM0 – 4 GB LPDDR3 2133  ok

    BANK 1/DIMM0 – 4 GB LPDDR3 2133  ok

    Battery: Health = Normal – Cycle count = 202

    Video Information:
    Intel Iris Plus Graphics 650 – VRAM: 1536 MB

    Color LCD 2880 x 1800

    Drives:
    disk0 – APPLE SSD AP0256J 251.00 GB (Solid State – TRIM: Yes)

    Internal PCI-Express 8.0 GT/s x4 NVM Express

    disk0s1 – EFI [EFI] 315 MB

    disk0s2 [APFS Container] 250.69 GB

    disk1 [APFS Virtual drive] 250.69 GB (Shared by 4 volumes)

    disk1s1 – Macintosh HD (APFS) (Shared – 109.20 GB used)

    disk1s2 – Preboot (APFS) [APFS Preboot] (Shared)

    disk1s3 – Recovery (APFS) [Recovery] (Shared)

    disk1s4 – VM (APFS) [APFS VM] (Shared – 2.15 GB used)

    Mounted Volumes:
    disk1s1 – Macintosh HD

    250.69 GB (Shared – 109.20 GB used – 138.64 GB free)

    APFS

    Mount point: /

    Encrypted

    disk1s4 – VM [APFS VM]

    250.69 GB (Shared – 2.15 GB used – 138.64 GB free)

    APFS

    Mount point: /private/var/vm

    Network:
    Interface en7: iPhone

    Interface en0: Wi-Fi

    802.11 a/b/g/n/ac

    Proxy Auto Discovery

    Interface en6: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge

    System Software:
    macOS Mojave 10.14.5 (18F132)

    Time since boot: About a day

    Notifications:
    Notifications not available without Full Drive Access.

    Security:
    Gatekeeper: Enabled

    System Integrity Protection: Enabled

    Antivirus apps: Kaspersky and MalwareBytes

    Unsigned Files:
    Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

    Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist

    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist

    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

    Details: Exact match found in the whitelist – probably OK

    Kernel Extensions:
    /Library/Extensions

    Dropbox.kext (Dropbox, Inc., 1.10.2 – SDK 10.14)

    kimul.kext (Kaspersky Lab UK Limited, 46)

    klif.kext (Kaspersky Lab UK Limited, 3.6.12a2)

    klsat.kext (Kaspersky Lab UK Limited, 1.0.1a2)

    mark.kext (Kaspersky Lab UK Limited, 1.0.6)

    klnke.kext (Kaspersky Lab UK Limited, 2.1.0)

    System Launch Agents:
    [Not Loaded] 15 Apple tasks

    [Loaded] 166 Apple tasks

    [Running] 120 Apple tasks

    System Launch Daemons:
    [Not Loaded] 34 Apple tasks

    [Loaded] 177 Apple tasks

    [Running] 124 Apple tasks

    Launch Agents:
    [Running] com.kaspersky.kav.gui.plist (Kaspersky Lab UK Limited – installed 2019-03-28)

    [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation – installed 2019-05-10)

    [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation – installed 2019-08-01)

    [Running] com.microsoft.update.agent.plist (Microsoft Corporation – installed 2019-07-20)

    [Not Loaded] com.oracle.java.Java-Updater.plist (? 78c89a81 – installed 2019-07-04)

    [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH – installed 2019-07-03)

    [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH – installed 2019-07-03)

    Launch Daemons:
    [Loaded] com.apple.installer.osmessagetracing.plist (Apple – installed 2019-05-04)

    [Running] com.digitasecurity.dnd.plist (Digita Security, LLC – installed 2018-09-24)

    [Running] com.kaspersky.kav.plist (Kaspersky Lab UK Limited – installed 2018-10-24)

    [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation – installed 2019-05-27)

    [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation – installed 2019-05-10)

    [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation – installed 2019-08-01)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation – installed 2018-06-16)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation – installed 2019-07-20)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation – installed 2018-06-14)

    [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation – installed 2019-06-13)

    [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 – installed 2019-07-04)

    [Running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. – installed 2019-07-11)

    [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH – installed 2019-07-03)

    [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH – installed 2019-07-03)

    User Launch Agents:
    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. – installed 2019-02-14)

    [Loaded] com.google.keystone.agent.plist (Google, Inc. – installed 2019-05-10)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. – installed 2019-05-10)

    [Loaded] com.valvesoftware.steamclean.plist (? 0 – installed 2018-10-22)

    User Login Items:
    AdBlock (App Store – installed 2019-03-22)

    (Modern Login Item – /Applications/AdBlock.app/Contents/Library/LoginItems/LauncherApp.app)

    Dropbox.app (Dropbox, Inc. – installed 2019-08-01)

    (Application – /Applications/Dropbox.app)

    LauncherGOOSEVPN (Robru B.V. – installed 2018-10-17)

    (Modern Login Item – /Applications/GOOSE VPN.app/Contents/Library/LoginItems/LauncherGOOSEVPN.app)

    GreenshotLauncher (App Store – installed 2018-07-31)

    (Modern Login Item – /Applications/Greenshot.app/Contents/Library/LoginItems/GreenshotLauncher.app)

    OneDrive.app (Microsoft Corporation – installed 2019-08-01)

    (Application – /Applications/OneDrive.app)

    Thermo Watch.app (App Store – installed 2019-03-01)

    (Application – /Applications/Thermo Watch.app)

    Internet Plug-ins:
    JavaAppletPlugin: Java 8 Update 221 build 11 (? – installed 2019-07-23)

    Audio Plug-ins:
    AirPlay: 2.0 (Apple – installed 2019-05-16)

    BridgeAudioSP: 5.46 (Apple – installed 2019-05-16)

    iSightAudio: 7.7.3 (Apple – installed 2019-05-16)

    AppleAVBAudio: 740.1 (Apple – installed 2019-05-16)

    Apowersoft Audio Device New: 1.0.0 (? – installed 2018-11-26)

    BluetoothAudioPlugIn: 6.0.12 (Apple – installed 2019-05-16)

    AppleTimeSyncAudioClock: 1.0 (Apple – installed 2019-05-16)

    Safari Extensions:
    ABP – App Store (installed 2019-05-20)

    ABP Control Panel – App Store (installed 2019-05-20)

    AdBlock Engine – App Store (installed 2019-03-22)

    AdBlock Icon – App Store (installed 2019-03-22)

    Kaspersky Security – App Store (installed 2019-07-26)

    3rd Party Preference Panes:
    Java (installed 2019-07-23)

    Time Machine:
    Time Machine Not Configured!

    Performance:
    System Load: 2.27 (1 min ago) 1.53 (5 min ago) 1.26 (15 min ago)

    Nominal I/O speed: 0.37 MB/s

    File system: 38.37 seconds

    Write speed:  1166 MB/s

    Read speed:  1802 MB/s

    Top Processes Snapshot by Memory:
    Process (count) RAM usage (Source – Location)

    com.apple.WebKit.WebContent (9) 882 MB (Apple)

    EtreCheck 593 MB (App Store)

    mdworker_shared (16) 258 MB (Apple)

    App Store 184 MB (Apple)

    com.apple.WebKit.Networking (3) 101 MB (Apple)

    Top Processes Snapshot by Network Use:
    Process Input / Output (Source – Location)

    Other processes 11 MB / 4 MB (?)

    Sonos 3 MB / 24 KB (Sonos, Inc.)

    Dropbox 931 KB / 406 KB (Dropbox, Inc.)

    Mail 43 KB / 19 KB (Apple)

    SystemUIServer 0 B / 352 B (Apple)

    Virtual Memory Information:
    Physical RAM: 8 GB

    Free RAM: 14 MB

    Used RAM: 6.35 GB

    Cached files: 1.63 GB

    Available RAM: 1.65 GB

    Swap Used: 3 MB

    Software Installs (past 30 days):
    Install Date Name (Version)

    2019-07-16 TeamViewer (14.4.2669)

    2019-07-18 MRTConfigData (1.47)

    2019-07-20 Microsoft AutoUpdate

    2019-07-23 Java 8 Update 221

    2019-07-24 Kaspersky Internet Security

    2019-07-26 Microsoft Excel

    2019-07-26 Microsoft PowerPoint

    2019-07-26 Microsoft Word

    2019-07-26 Microsoft Outlook

    2019-08-01 Gatekeeper Configuration Data (174)

    2019-08-01 RSS Follower (1.6)

    2019-08-01 Microsoft OneNote

    2019-08-02 EtreCheck (5.3.2)

    Diagnostics Information (past 7 days):
    Directory /Library/Logs/DiagnosticReports is not accessible.

    Enable Full Drive Access to see more information.

    End of report

    • Deze reactie is gewijzigd 2 weken, 2 dagen geleden door  frankieman007.

    Moderator
    Night

    De laatste update (ivm sleep bug) ook geïnstalleerd (onder het mom van “you never know (how a cow catches a rabbit)”) 😉


    Bijdrager
    frankieman007

    wordt meteen geïnstalleerd!


    Bijdrager
    koen

    Heeft het misschien met de Sonos software te maken?


    Bijdrager
    frankieman007

    update is geïnstalleerd, ik ga het morgen en zondag afwachten.

    Mocht het probleem er nog zijn dan doe ik jouw tip @koen


    Bijdrager
    criccric

    Vrijdag is het goed gegaan… eerste keer sinds… ik weet niet wanneer precies.. een paar weken. Ik heb alleen een paar dingen verwijderd. Onder andere die “Apowersoft Audio Device” en MPlayerX ook verwijderd, vervangen door Elmedia Player. Nou even wachten of het goed blijft draaien.


    Bijdrager
    criccric

    <p class=”cite”>frankieman007 op 2 augustus 2019 om 14:43</p>
    Ik heb precies hetzelfde probleem, ik heb MacBook Pro (13-inch, 2017. Mojave erop en de laatste update geïnstalleerd.

    Bij mij gebeurt het zelfs meerdere keren op 1 dag, youtube, VLC en dat soort dingen kunnen allemaal niet meer afgespeeld worden.

    Een andere gebruiker heb ik lokaal geprobeerd maar zonder resultaat.

    eltrecheck:

    EtreCheck version: 5.3.2 (5034)

    Report generated: 2019-08-02 14:39:26

    Download EtreCheck from https://etrecheck.com

    Runtime: 2:10

    Performance: Excellent

    Sandbox: Enabled

    Full drive access: Disabled

    Problem: Other problem

    Description:

    No sound or videos playing

    Major Issues:
    Anything that appears on this list needs immediate attention.

    No Time Machine backup – Time Machine backup not found.

    More than one antivirus app – This machine has multiple antivirus apps installed.

    Minor Issues:
    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

    Unsigned files – There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    Limited drive access – More information may be available with Full Drive Access.

    Hardware Information:
    MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports)

    MacBook Pro Model: MacBookPro14,2

    1 3,1 GHz Intel Core i5 (i5-7267U) CPU: 2-core

    8 GB RAM – Not upgradeable

    BANK 0/DIMM0 – 4 GB LPDDR3 2133  ok

    BANK 1/DIMM0 – 4 GB LPDDR3 2133  ok

    Battery: Health = Normal – Cycle count = 202

    Video Information:
    Intel Iris Plus Graphics 650 – VRAM: 1536 MB

    Color LCD 2880 x 1800

    Drives:
    disk0 – APPLE SSD AP0256J 251.00 GB (Solid State – TRIM: Yes)

    Internal PCI-Express 8.0 GT/s x4 NVM Express

    disk0s1 – EFI [EFI] 315 MB

    disk0s2 [APFS Container] 250.69 GB

    disk1 [APFS Virtual drive] 250.69 GB (Shared by 4 volumes)

    disk1s1 – Macintosh HD (APFS) (Shared – 109.20 GB used)

    disk1s2 – Preboot (APFS) [APFS Preboot] (Shared)

    disk1s3 – Recovery (APFS) [Recovery] (Shared)

    disk1s4 – VM (APFS) [APFS VM] (Shared – 2.15 GB used)

    Mounted Volumes:
    disk1s1 – Macintosh HD

    250.69 GB (Shared – 109.20 GB used – 138.64 GB free)

    APFS

    Mount point: /

    Encrypted

    disk1s4 – VM [APFS VM]

    250.69 GB (Shared – 2.15 GB used – 138.64 GB free)

    APFS

    Mount point: /private/var/vm

    Network:
    Interface en7: iPhone

    Interface en0: Wi-Fi

    802.11 a/b/g/n/ac

    Proxy Auto Discovery

    Interface en6: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge

    System Software:
    macOS Mojave 10.14.5 (18F132)

    Time since boot: About a day

    Notifications:
    Notifications not available without Full Drive Access.

    Security:
    Gatekeeper: Enabled

    System Integrity Protection: Enabled

    Antivirus apps: Kaspersky and MalwareBytes

    Unsigned Files:
    Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

    Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist

    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist

    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

    Details: Exact match found in the whitelist – probably OK

    Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

    Details: Exact match found in the whitelist – probably OK

    Kernel Extensions:
    /Library/Extensions

    Dropbox.kext (Dropbox, Inc., 1.10.2 – SDK 10.14)

    kimul.kext (Kaspersky Lab UK Limited, 46)

    klif.kext (Kaspersky Lab UK Limited, 3.6.12a2)

    klsat.kext (Kaspersky Lab UK Limited, 1.0.1a2)

    mark.kext (Kaspersky Lab UK Limited, 1.0.6)

    klnke.kext (Kaspersky Lab UK Limited, 2.1.0)

    System Launch Agents:
    [Not Loaded] 15 Apple tasks

    [Loaded] 166 Apple tasks

    [Running] 120 Apple tasks

    System Launch Daemons:
    [Not Loaded] 34 Apple tasks

    [Loaded] 177 Apple tasks

    [Running] 124 Apple tasks

    Launch Agents:
    [Running] com.kaspersky.kav.gui.plist (Kaspersky Lab UK Limited – installed 2019-03-28)

    [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation – installed 2019-05-10)

    [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation – installed 2019-08-01)

    [Running] com.microsoft.update.agent.plist (Microsoft Corporation – installed 2019-07-20)

    [Not Loaded] com.oracle.java.Java-Updater.plist (? 78c89a81 – installed 2019-07-04)

    [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH – installed 2019-07-03)

    [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH – installed 2019-07-03)

    Launch Daemons:
    [Loaded] com.apple.installer.osmessagetracing.plist (Apple – installed 2019-05-04)

    [Running] com.digitasecurity.dnd.plist (Digita Security, LLC – installed 2018-09-24)

    [Running] com.kaspersky.kav.plist (Kaspersky Lab UK Limited – installed 2018-10-24)

    [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation – installed 2019-05-27)

    [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation – installed 2019-05-10)

    [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation – installed 2019-08-01)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation – installed 2018-06-16)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation – installed 2019-07-20)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation – installed 2018-06-14)

    [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation – installed 2019-06-13)

    [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 – installed 2019-07-04)

    [Running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. – installed 2019-07-11)

    [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH – installed 2019-07-03)

    [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH – installed 2019-07-03)

    User Launch Agents:
    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. – installed 2019-02-14)

    [Loaded] com.google.keystone.agent.plist (Google, Inc. – installed 2019-05-10)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. – installed 2019-05-10)

    [Loaded] com.valvesoftware.steamclean.plist (? 0 – installed 2018-10-22)

    User Login Items:
    AdBlock (App Store – installed 2019-03-22)

    (Modern Login Item – /Applications/AdBlock.app/Contents/Library/LoginItems/LauncherApp.app)

    Dropbox.app (Dropbox, Inc. – installed 2019-08-01)

    (Application – /Applications/Dropbox.app)

    LauncherGOOSEVPN (Robru B.V. – installed 2018-10-17)

    (Modern Login Item – /Applications/GOOSE VPN.app/Contents/Library/LoginItems/LauncherGOOSEVPN.app)

    GreenshotLauncher (App Store – installed 2018-07-31)

    (Modern Login Item – /Applications/Greenshot.app/Contents/Library/LoginItems/GreenshotLauncher.app)

    OneDrive.app (Microsoft Corporation – installed 2019-08-01)

    (Application – /Applications/OneDrive.app)

    Thermo Watch.app (App Store – installed 2019-03-01)

    (Application – /Applications/Thermo Watch.app)

    Internet Plug-ins:
    JavaAppletPlugin: Java 8 Update 221 build 11 (? – installed 2019-07-23)

    Audio Plug-ins:
    AirPlay: 2.0 (Apple – installed 2019-05-16)

    BridgeAudioSP: 5.46 (Apple – installed 2019-05-16)

    iSightAudio: 7.7.3 (Apple – installed 2019-05-16)

    AppleAVBAudio: 740.1 (Apple – installed 2019-05-16)

    Apowersoft Audio Device New: 1.0.0 (? – installed 2018-11-26)

    BluetoothAudioPlugIn: 6.0.12 (Apple – installed 2019-05-16)

    AppleTimeSyncAudioClock: 1.0 (Apple – installed 2019-05-16)

    Safari Extensions:
    ABP – App Store (installed 2019-05-20)

    ABP Control Panel – App Store (installed 2019-05-20)

    AdBlock Engine – App Store (installed 2019-03-22)

    AdBlock Icon – App Store (installed 2019-03-22)

    Kaspersky Security – App Store (installed 2019-07-26)

    3rd Party Preference Panes:
    Java (installed 2019-07-23)

    Time Machine:
    Time Machine Not Configured!

    Performance:
    System Load: 2.27 (1 min ago) 1.53 (5 min ago) 1.26 (15 min ago)

    Nominal I/O speed: 0.37 MB/s

    File system: 38.37 seconds

    Write speed:  1166 MB/s

    Read speed:  1802 MB/s

    Top Processes Snapshot by Memory:
    Process (count) RAM usage (Source – Location)

    com.apple.WebKit.WebContent (9) 882 MB (Apple)

    EtreCheck 593 MB (App Store)

    mdworker_shared (16) 258 MB (Apple)

    App Store 184 MB (Apple)

    com.apple.WebKit.Networking (3) 101 MB (Apple)

    Top Processes Snapshot by Network Use:
    Process Input / Output (Source – Location)

    Other processes 11 MB / 4 MB (?)

    Sonos 3 MB / 24 KB (Sonos, Inc.)

    Dropbox 931 KB / 406 KB (Dropbox, Inc.)

    Mail 43 KB / 19 KB (Apple)

    SystemUIServer 0 B / 352 B (Apple)

    Virtual Memory Information:
    Physical RAM: 8 GB

    Free RAM: 14 MB

    Used RAM: 6.35 GB

    Cached files: 1.63 GB

    Available RAM: 1.65 GB

    Swap Used: 3 MB

    Software Installs (past 30 days):
    Install Date Name (Version)

    2019-07-16 TeamViewer (14.4.2669)

    2019-07-18 MRTConfigData (1.47)

    2019-07-20 Microsoft AutoUpdate

    2019-07-23 Java 8 Update 221

    2019-07-24 Kaspersky Internet Security

    2019-07-26 Microsoft Excel

    2019-07-26 Microsoft PowerPoint

    2019-07-26 Microsoft Word

    2019-07-26 Microsoft Outlook

    2019-08-01 Gatekeeper Configuration Data (174)

    2019-08-01 RSS Follower (1.6)

    2019-08-01 Microsoft OneNote

    2019-08-02 EtreCheck (5.3.2)

    Diagnostics Information (past 7 days):
    Directory /Library/Logs/DiagnosticReports is not accessible.

    Enable Full Drive Access to see more information.

    End of report

    Kun je het laten weten als het probleem opgelost is en hoe je het gedaan  hebt ?

     

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